1. Information we collect
When you request a trial or contact support, we may collect your WhatsApp number, messages, device information you choose to share, plan interests and transaction-support details. Our website may also record basic technical information such as browser type, referring page and campaign parameters.
2. How we use information
We use information to respond to trial requests, provide setup and customer support, process orders, prevent misuse, improve our website and measure marketing performance. We do not sell personal information.
3. WhatsApp and service providers
When you continue through WhatsApp, your communication is also handled under WhatsApp’s own privacy terms. Lead details may be stored in a private Google Sheet used by our support team. Hosting, analytics, advertising and security providers may process limited information when those services are enabled.
4. Cookies and analytics
Essential storage helps the website remember basic settings and campaign information. Optional analytics or advertising technologies are used only according to your cookie choices where consent is required. You can change your cookie preferences from the website’s consent controls.
5. Data retention
Inactive trial enquiries are normally removed or anonymized within 12 months. Customer, payment-support and dispute records may be kept longer where reasonably necessary for accounting, fraud prevention or legal obligations.
6. Your choices
You may ask to access, correct or delete personal information held by PlayHuddleTV, subject to legal and security exceptions. You may also ask us to stop promotional WhatsApp messages at any time.
7. Security
We use reasonable organizational and technical safeguards, limit access to lead records and do not ask customers to publish login details. No online system can be guaranteed completely secure.
8. Contact us
For a privacy request, email contact@playhuddletv.com or contact us on WhatsApp.