Try before you pay
We provide a free 24-hour trial so you can test your device, internet connection and setup before purchasing. If you need help during the trial, contact support before choosing a paid plan.
Refund windows
Eligible requests must be submitted within the window shown below, measured from the time the paid plan is activated.
| Subscription | Refund request window |
|---|---|
| 1 Month | Within 3 calendar days |
| 3 Months | Within 5 calendar days |
| 6 Months | Within 7 calendar days |
| 12 Months | Within 10 calendar days |
| 24 Months | Within 14 calendar days |
When a refund is available
A refund may be approved when a verified technical issue prevents reasonable use and our support team cannot resolve it, when a duplicate payment was made, or when the purchased plan was not activated as agreed. We may ask for basic troubleshooting information before deciding the request.
When a refund is not available
- The request is made after the applicable window.
- The account has been used extensively or shared beyond the purchased device allowance.
- The problem is caused by an unsupported device, an independently purchased player-app license or a customer internet/network issue that was identifiable during the free trial.
- The account was suspended for resale, abuse, fraud or another breach of our Terms.
- A chargeback was opened before giving support a reasonable opportunity to review the request.
How to request a refund
Email contact@playhuddletv.com or message our official WhatsApp number. Include the phone number used for the order, payment date, plan and a short description of the issue. Never send a full card number or account password.
Processing time
Approved refunds are sent to the original payment method where practical. We normally initiate an approved refund within 3 business days; the payment provider may need an additional 5–10 business days to display it.
Cancellation
You may request cancellation of a future renewal at any time before its billing date where recurring renewal applies. Cancellation stops the next renewal but does not automatically refund the current active period.